Refund policy

Refund & Return Policy

Overview

At Fornelli, we want you to feel confident shopping with us. If you are not completely satisfied with your purchase, you may request a return or refund in accordance with the policy below.

Return Eligibility

You may request a return within 90 days of receiving your order.

To be eligible for a return, the item must:

  • Be unused and in its original condition

  • Be returned in its original packaging

  • Include all original accessories, manuals, and inserts (if applicable)

  • Not show signs of use, damage, washing, or alteration

Fornelli reserves the right to refuse returns that do not meet these conditions.

Non-Refundable Items

The following items are generally not eligible for return or refund:

  • Final sale or clearance items

  • Gift cards

  • Items marked as non-returnable at the time of purchase

  • Products returned damaged due to misuse, improper handling, or normal wear and tear

  • Items returned without original packaging or missing essential components

How to Request a Return

To start a return, please contact us at support@fornellico.com with the following information:

  • Full name

  • Order number

  • Item(s) you want to return

  • Reason for the return

  • Photos of the item, if the product is damaged, defective, or incorrect

Once your request is reviewed, we will provide the next steps and return instructions.

Please do not send items back without first contacting us.

Return Process

  1. Email support@fornellico.com to request a return.

  2. Wait for return approval and instructions from our team.

  3. Securely package the item in its original packaging.

  4. Send the item back using the approved return instructions.

  5. Once received and inspected, we will notify you of the outcome.

Refund Processing

If your return is approved, your refund will be processed to your original payment method.

Please allow:

  • 5 to 10 business days for return inspection and approval after the item is received.

  • An additional 5 to 10 business days for the refund to appear on your original payment method, depending on your bank or payment provider.

Original shipping charges are generally non-refundable unless the return is due to an error by Fornelli or a defective item.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact support@fornellico.com within 7 days of delivery.

Include clear photos of the item and packaging so we can review the issue and provide a solution as quickly as possible.

Order Processing & Shipping

Orders are processed within 1–2 business days.

After dispatch, estimated delivery time is 7–15 business days, depending on your location and the shipping carrier.

Please note that delivery estimates may vary during holidays or due to circumstances beyond our control.

Cancellations

Orders may only be canceled before they have been processed or shipped. Once an order has entered fulfillment, it may no longer be canceled.

To request a cancellation, email support@fornellico.com as soon as possible.

Exchanges

We do not guarantee direct exchanges. If you would like a different product, color, or variation, please contact support@fornellico.com for assistance. In many cases, the fastest option may be to return the original item, if eligible, and place a new order.

Contact

For any questions about returns or refunds, please contact:

Fornelli

Email: support@fornellico.com