Shipping Policy

Overview

This Shipping Policy explains how Fornelli processes and ships orders.

We aim to provide clear expectations and a smooth delivery experience for all customers.

Order Processing Time

Orders are typically processed within 1–2 business days after payment has been successfully confirmed.

Processing times may be longer during:

• High-volume sales periods

• Holidays

• New product launches

• Unexpected operational delays

Orders are generally not processed on weekends or public holidays unless otherwise stated.

Shipping Methods

Available shipping methods will be shown at checkout based on your destination and the shipping options currently available for your order.

Shipping options may include:

• Standard Shipping

• Expedited Shipping

• International Shipping (where available)

Shipping availability may vary depending on your destination.

Estimated Delivery Times

Estimated delivery times begin after your order has been processed and dispatched.

For most orders, the estimated delivery time is 7–15 business days, depending on your location and the shipping carrier.

Delivery estimates displayed at checkout or in shipping confirmation emails are estimates only and are not guaranteed unless explicitly stated.

International Shipping

Fornelli ships to selected countries worldwide.

For international orders:

• Delivery times may vary depending on the destination.

• Customs clearance may cause delays beyond our control.

• Import duties, taxes, and customs fees may apply depending on your country's regulations.

• The customer is responsible for any applicable import fees unless otherwise stated at checkout.

Please review your local customs regulations before placing an order.

Order Tracking

When tracking is available, you will receive a shipping confirmation email containing your tracking information once your order has been dispatched.

Please allow some time for tracking updates to appear after the carrier receives your package.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an order is delayed, returned, or lost due to an incorrect or incomplete shipping address provided by the customer, Fornelli cannot be held responsible for the resulting delay or loss. Whenever possible, we will work with you to help resolve the issue.

If you notice an address error after placing your order, please contact support@fornellico.com as soon as possible.

Lost, Delayed, or Stolen Packages

If your order is delayed, marked as delivered but not received, or appears to be lost during transit, please contact support@fornellico.com.

While Fornelli will make every reasonable effort to assist in resolving shipping issues, we are not responsible for delays or delivery problems caused by shipping carriers, customs authorities, weather conditions, or other circumstances beyond our reasonable control.

In cases involving lost or stolen packages, we may ask you to:

• Confirm your shipping address

• Check with neighbors or your building management

• Contact the shipping carrier

• Provide additional information to assist with the claim review

Damaged Packages

If your order arrives damaged, please contact support@fornellico.com within 7 days of delivery.

Please include:

• Your order number

• A description of the issue

• Clear photos of both the packaging and the item

We will review your request and provide the next steps as quickly as possible.

Split Shipments

In some cases, products from the same order may be shipped separately due to stock availability, fulfillment locations, or shipping methods.

If this occurs, you will receive separate tracking updates for each shipment.

Customs, Duties, and Taxes

For international shipments, customs duties, import taxes, and other related fees may be charged by your local authorities.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Contact

If you have any questions regarding shipping, order tracking, or delivery issues, please contact:

Fornelli

Email: support@fornellico.com